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When You Serve Soup with Flies, Its No Laughing Matter
It's a classic series of jokes - "waiter, waiter - there's a fly in my soup...". But it was no joke for Andrea Svensson when she tried to tuck into her French onion soup at a prestigious restaurant in Gothenburg, Sweden. Svensson was on a date with her long term boyfriend and fiancé who had splashed out on a romantic evening - but the night took a wrong turn when her starter was served with the floating insect. I nearly put the horrible thing in my mouth before my fiance saw it and stopped me," said Ms Svensson, 27. "It was revolting." Angry, the pair straight away called over the waiter with their complaint. Now this waiter then proceeded to do the worst thing possible for customer service - thinking they were joking, he laughed off the complaint and walked away! “It may seem funny, but we weren’t impressed.” said boyfriend David. “It was a real breach of good hygiene and put both of us off our meal. When they didn’t take us seriously it just made me more upset." In the end they had to get hold of the manager of the restaurant, who, upon seeing the insect apologised and offered the couple dinner at no charge. This offer was hurriedly refused by the pair, who were by this stage not feeling so hungry any more and decided to leave.
Ignoring the jokes, this is a hygiene situation that any restaurant owner knows should be taken seriously. The hot summer weather naturally attracts insects, especially in a food preparation area, and installing a low cost insect killer is an absolute must in any commercial kitchen. But this place, and many others no doubt, didn't have one, since Swedish weather barely gets very hot. "This has never happened to us before - we are aware of the importance of making sure it never happens again," said the head chef. “We do take hygiene very seriously in our kitchens, and actually have an air purifier already to trap airborne viruses, as well as air conditioning throughout the restaurant." In a way it's a blessing for other restaurants, who should really take this opportunity to learn the lessons here. Reputations have been shredded in the past on incidents such as these. Even worse than the damage to reputation is the prospect of a visit from the dreaded health inspector, which can in extreme cases get the business temporarily closed down.
Buster Keaton - Wanted - Colored Waiter